Transfers Booking and Service Fee of 3% per booking applies to all website bookings.
Payments: Can also be made via cash on the day of pick up , internet banking & bank deposit( 7 Days Before trip, Visa, MasterCard Payments during business hours Over the phone .
Amounts: Paid over the phone, online Or By Invoice will incur a 3% booking fee.
Personal Information: All personal information provided by our customers via our online booking form, is stored safely and securely on our XERO invoicing database.
Safety: Whilst the “company” will take all reasonable measures to ensure the safety of all passengers, passengers travel at their own risk.
Passengers should remain seated at all times and put on seat belts (where fitted).
Smoking: Federal and State Law prohibit any type of smoking on the bus.
Valuables: All property, luggage and valuables remain the responsibility of their owners. The “company” will not be held responsible if items are broken, lost or stolen.
Photos: Please be aware that any photos taken aboard our buses may be used for advertising and or for security purposes, they remain the property of the “company” and will not be sold or distributed without the “company’s” consent.
We pride ourselves in the knowledge that we offer the very best in customer service satisfaction; however there may be times, due to an act outside of our control, where we fail to deliver the highest quality of service. If this happens please let management know and we will make every endeavor to rectify the problem.
In the event a customer cannot be located for whatever reason, to avoid any inconvenience to fellow customers, our drivers have been instructed to continue on with their journey. We will try to accommodate the customer on the next available service. If for any reason there is a misunderstanding between the driver and the customer and after discussing it with office management we feel the customer has been inconvenienced, we will endeavor to reimburse the customer accordingly.
Please note that it is under the discretion of the driver to sometimes arrive 15-20 minutes earlier than stated when your pickup time is confirmed. This can be due to traffic conditions, accidents, etc. It is your responsibility to be ready 15 – 30 minutes prior to pick up time. If you are not ready when the driver arrives we cannot guarantee that he can take you to your destination and a refund will not be given.
The driver will call on approach to give you ample time to be ready; we ask that you be ready so as not to inconvenience other passengers that may already be on the bus.
The cancellation of bookings will be subjected to the following:
Safety: Whilst the “company” will take all reasonable measures to ensure the safety of all passengers, passengers travel at their own risk. Passengers should remain seated at all times and put on seat belts (where fitted).
Smoking: Federal and State Law prohibit any type of smoking on the bus.
Valuables: All property, luggage and valuables remain the responsibility of their owners. The “company” will not be held responsible if items are broken, lost or stolen.
Photos: Please be aware that any photos taken aboard our buses may be used for advertising and or for security purposes, they remain the property of the “company” and will not be sold or distributed without the “company’s” consent.
Beverages: Safety Regulations PROHIBIT GLASS containers and Cups on board bus.
Fighting: The throwing of objects out of windows, fighting, rioting or vandalism to personal property or property of the “company” will result in the passengers’ immediate termination from the bus and if police intervention is required the persons responsible will be liable for any financial loss. No refunds will be given. Any additional costs will be at the customers own expense.
The cancellation of bookings will be subjected to the following:
Please note that Sydney Party Shuttles will not be liable for paying any compensation for any delays, cancellations or missed services due to unforeseeable circumstances or events beyond our control, including, without limitation, accidents suffered by third parties on the transportation route, police checkpoints, acts of terrorism or vandalism, extreme weather conditions or strikes.
Sydney Party Shuttles accepts no liability or responsibility for any delayed or cancelled flights.
Sydney Party Shuttles will Not Take any responsibility if you didn’t receive a text message for driver details one day before your trip please contact us asap by phone or Email during business hours.
Sydney Party Shuttles will not take any responsibility for bookings made via our online payment system which have been booked for the wrong date and time. Please ensure that before you process the payment or upon receiving your invoice to double check that all the details are correct.
Sydney Party Shuttles accepts no liability or responsibility for any delays caused by traffic or traffic accidents.
Bonds: All Charters have a $300.00 to $800.00 damage excess fee. If any damage has been caused by passengers Sydney Party Shuttles will carry out the necessary repairs and the bill will be responsibility of the organizing individual. Sydney Party Shuttles will not be held responsible for any damage caused intentionally or otherwise to people or property/venues and the passengers and/or organizer will be held liable to cover any additional costs incurred. Cancellation during the week of the tour; Deposit is non-refundable, non-transferable and no credit will be issued.
Sydney Party Shuttles is a Australian Owned and operated Shuttle Bus Company , where we provide a professional service in organizing a charter for our customers to take them to and from their desired destination
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